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Post by ellewoods on May 30, 2017 6:16:54 GMT -6
Preface: Living in a hotel; SO out of town; I have 2 small children. I had a rough night. Around 12:30am, the room door opened and the light turned on. I was disoriented from being in a dead sleep, but when I looked up I made out a shadow and then heard a voice say sorry and leave the room. I didn't have my glasses or contacts, and without them, I'm nearly blind, but I recognized the voice as one of the overnight front desk staff. Maybe a night audit that he screwed up? Even more confusing is that I had the padlock and metal bar lock set up, so I have no idea how he got through all that. I was terrified and couldn't fall back asleep because I felt like I needed to stand watch. Now I don't feel safe. Anyways, it sounded like it was an accident but it doesn't make it right. I'm not sure how to handle this situation. Escalate to the manager on duty. Switch hotels. Your faith in that hotel has been shattered. |
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adm11
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Post by adm11 on May 30, 2017 6:17:34 GMT -6
This would rattle me to the core. It's a big fear of mine. So sorry it happened. If you think it was the front desk staff then I would totally address it. See what happened. May make you feel more at ease.
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pearbear
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Post by pearbear on May 30, 2017 6:18:39 GMT -6
I would be on the phone with the manager immediately. Find out what exactly happened. If it was an audit mistake I would think the employee might have documented it. At the very least management should be made aware.
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Post by notmycircus on May 30, 2017 6:20:23 GMT -6
I think I would pack the hell up. I would no longer feel safe staying there. But I am so perplexed by the padlock and metal bar lock set up, how could even a staff person get through that?
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Post by imapenguin on May 30, 2017 6:20:45 GMT -6
I would definitely address it with the manager on duty. The explanation may calm your nerves, but if it doesn't I'd switch hotels. Either way, they need to know about it so they can determine what went wrong and how to prevent future mistakes.
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Post by hellosweetie on May 30, 2017 6:21:01 GMT -6
Oh my gosh that's scary!!! Were the locks undone after? I would sooo be calling downstairs and demanding answers. (Except I would not because I'm too chicken. But that's what I would want to do)
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Post by orangepickle on May 30, 2017 6:22:15 GMT -6
I'd want to know how the interior locks were opened and I'd expect some substantial perks (free nights, room service, etc) but I doubt I'd leave bc it does sound like an honest mistake since he turned on the light, etc
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jrun2013
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Post by jrun2013 on May 30, 2017 6:24:20 GMT -6
I'm sorry this happened. I agree that the management needs to be informed so hey can figure out what happened and deal with the situation appropriately. Is there another hotel you can switch to until the townhouse comes through?
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Post by fireflycaptain on May 30, 2017 6:30:19 GMT -6
They make door wedges for hotel doors for this reason. I think they sell them at any home improvement store. Could you get one of those for so it can't happen again?
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Post by ArielMermaid on May 30, 2017 6:31:04 GMT -6
Talk to the owner, see if there is a satisfactory answer, but if not get the fuck out. That's a lot of nope.
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Post by lolacachia on May 30, 2017 6:41:27 GMT -6
That would pretty much scare me to death. I would definitely be talking to a manager and emphasizing that I have small children and a mistake like that isn't acceptable. I would also be very confused about the lock situation.
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jfresh
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Post by jfresh on May 30, 2017 6:44:19 GMT -6
Oh man that's scary. I'd definitely speak to the owner/manager. I hope you're out of there soon!
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Post by silverspoon on May 30, 2017 6:45:37 GMT -6
I would notify the manager immediately, but I would probably end up switching to a new hotel.
If you can't do that before tonight, maybe wedge a chair under the door after you've gotten all your locks in place.
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Post by milliegrace on May 30, 2017 6:52:58 GMT -6
I used to manage the front desk at a resort, this sounds like he just made a mistake. Scary as fuck, but I think if you chat with the manager you'll feel better. And clarify the lock situation, would staff be able to gain access if the deadbolt was engaged?
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zoeylucy
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Post by zoeylucy on May 30, 2017 6:55:40 GMT -6
First, I'm glad you're ok! I would talk to the owner of the hotel and get one of the floor wedges someone else mentioned.
If you still feel uncomfortable, I'd move to a different hotel.
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Cher
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Post by Cher on May 30, 2017 7:08:14 GMT -6
So scary! I'll talk you off the edge. My stepsister used to work in a hotel and from stories she has told me, it sounds like it could be a honest, but scary, mistake.
I'm guessing the door lock wasn't put on correctly because I can't imagine how he would get through that, or why he would want to if he just planned on running out if someone was in the room.
That said, I would bring it up to the hotel manager, to bring it to their attention and calm your nerves. I'm excited for you about your townhouse.
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Post by Deleted on May 30, 2017 7:36:49 GMT -6
I know they have tools to flip the door lock (accidentally left my baby in the room while I was in an adjoining room), but like Cher said, I doubt he would purposely flip it from the outside if he was just planning on fleeing when he saw people. |
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Post by punkypower on May 30, 2017 8:16:17 GMT -6
I'd definitely talk to the owner today. I'd have been equally freaked out.
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Post by milliegrace on May 30, 2017 8:18:19 GMT -6
I used to manage the front desk at a resort, this sounds like he just made a mistake. Scary as fuck, but I think if you chat with the manager you'll feel better. And clarify the lock situation, would staff be able to gain access if the deadbolt was engaged? I have no idea. I don't see how they can, but I'm telling you guys I was on lock down. I believe you. Our security staff had failsafe keys that would work if a deadbolt was engaged in case of emergencies. I used to spend my life apologizing for mistakes like this. |
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jabbers
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Post by jabbers on May 30, 2017 8:30:20 GMT -6
@sudsybubbles MH runs a hotel. I read him your post. He said there is no way someone could walk in if the extra lock was fully engaged, so either it is faulty and needs to be replaced, or it wasn't fully engaged.
He said you deserve to have last night comped, at minimum, and the manager/owner needs to be notified, if for nothing else but to check the security of the room.
MH also said it's entirely possible the night auditor goes into empty rooms for a nap (yours could have been mismarked as vacant in their system) and that needs to be addressed.
ETA: I'm really sorry that this happened to you.
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Post by peachsmama on May 30, 2017 8:37:59 GMT -6
Could you ask to see security tapes? I would want to see the staff member coming into my room, leaving, and then going to the right room. To prove it was just an honest mistake.
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Post by CestLaVie on May 30, 2017 9:55:20 GMT -6
Because it is a staff member I second asking about surveillance. Definitely escalate to those in charge.
My dad is a pilot and stays in hotels half the month. He said it is very surprising just how many times someone can get into your room. Lots of times the keys are activated for the wrong room, but he has said he's had people walk in in the middle of the night on numerous occasions as an honest mistake. I would definitely look at the staff member for maybe trying to get a nap. Surveillance would definitely help to identify if it was a genuine mistake, or if he actually removed a faulty latch, etc.
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Post by cinnamonlatte on May 30, 2017 10:04:58 GMT -6
So scary. If you do choose to stay at the hotel can you move a small dresser or something in front of the door for some peace of mind?
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Risscaboobs
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Post by Risscaboobs on May 30, 2017 10:16:55 GMT -6
Just wondering if you've talked to the manager yet and what he said? @sudsybubbles
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Post by winewinebustarhyme on May 30, 2017 11:06:45 GMT -6
@sudsybubbles MH runs a hotel. I read him your post. He said there is no way someone could walk in if the extra lock was fully engaged, so either it is faulty and needs to be replaced, or it wasn't fully engaged. He said you deserve to have last night comped, at minimum, and the manager/owner needs to be notified, if for nothing else but to check the security of the room. MH also said it's entirely possible the night auditor goes into empty rooms for a nap (yours could have been mismarked as vacant in their system) and that needs to be addressed. ETA: I'm really sorry that this happened to you. OP, I'm so sorry that happened to you. I was coming here to basically say all of the above. I've been an event manager for two different hotel chains, and I've seen happen a few times. Either the lock is faulty (unfortunately this is somewhat common, I always check this now when I first check in) or it wasn't fully engaged. I've seen night auditors enter rooms that they believe are vacant in order to sleep/party/etc. Management really should be made aware of that. Once you notify management, they should at least comp your stay for last night. If you're a member of their rewards program they usually can give you a shit ton of points too towards future overnight stays. Good luck!! |
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Risscaboobs
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Post by Risscaboobs on May 30, 2017 11:13:52 GMT -6
Just wondering if you've talked to the manager yet and what he said? @sudsybubbles Not yet. I'm still solo Parenting for a few hours and don't want to leave the kids alone in the room. Don't blame you. |
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Sparkly
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Post by Sparkly on May 30, 2017 12:14:39 GMT -6
Oh man sudsy, this is terrifying. I hope you can talk to the owner asap and get a satisfactory response. They should definitely comp you a night or three and be willing to show surveillance to prove it was a mistake, if they have it. I hope the person apologizes to you in person as well. I would want to know who it was and get a solid explanation and apology, or I'd be on my merry way with my children.
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Post by mcktymck on May 30, 2017 13:10:35 GMT -6
I hope that speaking with the manager can help put your mind at ease by confirming it was an honest mistake by an employee and making sure the deadbolt works correctly or moving you to a new room if it does not. That would be such a scary situation to be woken up by, I'm sorry you had to deal with that!
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